Customer Feedback Tool To Streamline User Ideas Is Released
July 7, 2018
July 7, 2018
Product management these days is focused on user driven and customer-centric products that complete continuous feedback loops with end users to drive improvements. To do this, Product managers need customer feedback tools to make it easy for users to provide suggestions and feedback into what they need within the software. Many customers are more than happy to provide their two cents on what they need but only if you make it easy for them to offer it up. Product HQ now has these need covered!
Starting this week, Product HQ offers all users an feedback widget that can easily be embedded into their software platform which makes it simple for users to make suggestions about the product. The feedback once submitted flows right into the product managers Product HQ account which they can review and promote into a feature to be considered alongside of all of the competing demands.
The new feature released by Product HQ provides an easy to implement widget which will display a feedback tab within your software as you can see from the screen below. The feedback widget shows on the right hand side:
The feedback tab will show on all of your screens and once a user clicks on it they will be presented by a form to fill in the information and submit into the product management Product HQ account:
Once the idea has been submitted, it will show as a new idea from that user within the idea section from which a product manager can promote into a feature or decide to not move forward if the idea is outside of the scope of their product:
The implementation of the feedback widget is simple and only requires a copy and paste of one line from Product HQ into your software. The settings page within Product HQ allows you to fully customize the look and feel of the widget to ensure it blends within your software and the messaging within the widget aligns to your brand. Here is what the setup page looks like:
Setup is only one time and is simple as copy and pasting the line of provided into your source code and you are all set moving forward. From there, you have just taken a giant step into streamlining the voice of the customer within your software and making it a large part of your idea collection and product roadmap planning.