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Want to make your product better fit what your customers want without spending a lot? Here’s how.

Being a product manager, I see the power of listening to our users. Studies show that when companies really hear their customers, 77% of people think more highly of them. So, it’s super important to get and use customer feedback the right way. But how do you pick the right tools with so many out there?

This piece explores the top free tools for tracking feature requests, made for SaaS teams. They help you keep track of what features people are asking for. This way, you can make customers happier and focus your efforts on what really matters to them.

Key Takeaways

  • It’s key to track feature requests well in product management.
  • There are free apps that fit the needs of SaaS teams perfectly.
  • What customers say can really shape how a product grows.
  • Finding the best app saves time and resources.
  • Apps like Rapidr and Trello have unique benefits for handling feature requests.

Introduction to Feature Request Tracking

Feature request tracking is key to growing software products. It focuses on what users want, boosting their satisfaction. By collecting and sorting new feature ideas, we can prioritize customer feedback. This makes our development workflow better. Letting users share ideas creates a space where they feel involved and their insights matter.

A good system to manage feature requests helps us look at all suggestions. We pick those that fit our long-term plans and product vision. This way, we can focus on features that are both impactful and doable. It leads to a product that’s more in tune with users’ needs.

There are many tools out there, from simple spreadsheets to complex software. They help us keep track of product feedback. This makes it easier to stay in tune with what our users suggest. Using these tools well means we can act on user feedback quickly and effectively.

Adding what users suggest to our product roadmap shows the way forward. It balances what users need with our business goals. With these methods, we make sure that our feature request management is continuous. This leads to a product that truly meets user expectations.

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Key Characteristics of Effective Feature Request Tools

Feature request tools must have key traits to be useful and efficient.

Easy to Use

An easy-to-understand interface is crucial for managing feature requests well. It should let customers and developers submit and organize feedback without trouble. This makes it easier for everyone to use.

Centralized Feature Tracking

It’s important to gather all feedback in one place. Whether it’s from emails, chats, or forms, central tracking helps see all user suggestions. This makes it easier to decide which features to work on next.

Collaboration Support

Good feature request tools help teams work together on what to prioritize. By discussing and voting on features, it helps align the company’s goals with market needs.

Integration Capabilities

Being able to link with other systems is key. Connecting tools like Intercom, Jira, and Slack makes the feedback process smoother. It helps in using user feedback more efficiently in development. A Comprehensive Free Tool

Feature Request Tracking shines as an amazing platform for managing feedback. It gathers all types of feedback in one place. This lets product managers figure out what’s most important. And it helps them support customers better.

Main Features of brings feedback from different places into a single hub. This makes tracking suggestions simpler and more organized. It has a voting system that lets users help decide which ideas are best. Also, its clear roadmaps show what’s happening with products.

Pros and Cons

Pros: Using is easy and straightforward. It’s designed to be user-friendly. It excels at managing suggestions from users. And it’s affordable for smaller companies or startups.Cons: However, it can be tricky if you are not good with code. Some advanced features might need coding knowledge. This could make it hard to use everything it offers without extra help.

Who Should Use is a great fit for product managers at startups and medium-sized businesses. It has powerful tools for tracking customer feedback and requests. These tools are easy to use and can really help in a competitive environment.


feature request tracking

Rapidr stands out in the feature request software space. It aims to simplify feedback management from start to finish. It merges collecting feedback, updating products, and planning roadmaps. This makes it crucial for SaaS companies.

Pros of Rapidr

Rapidr excels with its in-depth feature request system. It’s made to improve managing user feedback. The software lets users upvote on features, highlighting the most wanted ones. Plus, you can customize Rapidr and even use your branding. Its cost-effectiveness is a major plus, offering a top-notch solution for different organizations.

Cons of Rapidr

Despite its benefits, Rapidr has downsides to consider. Being new, it’s still adding features. This might be tricky for those wanting a polished platform. Yet, it’s continually getting better, keeping it competitive in managing feature requests.


feature request tracking

Productboard is a top-notch project management tool. It helps product managers with feature requests and prioritizing them. Everything is organized step by step, fitting with big goals.

It offers product roadmap templates that show development priorities clearly. These templates help align team and customer needs. This is critical for planning.

It also works well with Salesforce, among others. This makes it easier to connect with important systems. Having all the data in one place helps make better decisions.

Productboard might seem complex at first. Learning how to use its features takes some effort. But, it’s worth it for managing feature requests effectively.

From my own use, I’ve found Productboard excellent for feature prioritizing and managing products. It combines a detailed roadmap with great feature management. This makes it essential for product managers wanting to meet customer needs.


feature request tracking

Trello is known for its project management and collaboration features. It uses a Kanban board to track feature requests. Users find it easy to submit and vote on these requests. This makes Trello great for small and mid-sized teams. They can gather customer feedback and manage tasks interactively.

Pros of Trello

Trello stands out for its user-friendly interface. Its Kanban board is easy to understand and use. This helps team members keep track of tasks and feature requests. The ability to upvote helps prioritize features based on customer feedback. Also, Trello’s basic version is free. This offers necessary tools for project management and tracking without costing anything.

Cons of Trello

Even with its strengths, Trello has limitations for larger projects. When requests pile up, the Kanban board can get cluttered. This makes managing lots of customer feedback tough. Also, Trello lacks some advanced features for managing feature requests. This might require using additional tools to cover these needs.

Aha! Ideas

feature request tracking

Aha! Ideas is a top choice for managing product ideas and feedback. It’s made for product managers who need a complete solution. It makes collecting feedback and ideas easy. Companies can engage with their community without hassle. Aha! Ideas also have tools for everything from gathering user suggestions to planning product roadmaps.

Pros of Aha! Ideas

Aha! Ideas have many benefits. It’s great at managing feedback and keeping user ideas organized and easy to access. With idea crowdsourcing, gathers useful insights from many users. This creates a dynamic and interactive environment. The product management tools, like Kanban boards and Gantt charts, help teams plan clearly. These tools make it simpler to track progress and put user ideas into action.

Cons of Aha! Ideas

However, Aha! Ideas have some drawbacks. Its wide range of features can make it too complex for some teams. Teams who want a simple way to track feature requests might find it overwhelming. This complexity also makes Aha! Ideas are more expensive, which could be tough for small teams or startups on tight budgets. Plus, learning to use advanced tools like Kanban boards and Gantt charts can take time. This might slow down a team’s productivity at first.


feature request tracking

UseResponse combines customer support and feedback in one platform. It makes talking to customers easier with automated service, live chat, and feedback all in one place. This lets businesses really connect with their customers.

It makes sure customer ideas are heard and acted on. Companies use these insights to make their products better. UseResponse provides tools that help sort and address customer feedback quickly.

Using UseResponse can make talking to customers and handling their feedback better. It helps build stronger bonds with customers. This leads to better products and happier customers.

Feature Request Tracking Tools for Product Managers

In today’s fast world, feature tracking tools are key for product managers. They help collect feedback and make feature suggestions clear. This lets product managers understand what users need and want.

Importance of User Voting

Having users vote on features is vital. It lets product managers see which features are popular. This way, the most wanted features get the attention they deserve. It makes users more involved and connects them directly with the product team.

Ease of Upvoting and Participation

Making voting easy is important for getting users involved. If users can easily vote, they’re more likely to take part. This open conversation between users and developers improves the product.

Efficient Suggestion Management

Managing suggestions well is crucial. Tools should efficiently handle many requests. They should offer features like moderation and tagging. This makes it easier to see which features people really want. It ensures the best ideas are chosen and used.


After exploring different feature request tracking tools, we see their essential role in linking customer feedback to product development. These tools are great at gathering user suggestions. They help product managers set priorities and make feedback easier to handle. This leads to a product roadmap focused on meeting customer needs.

There are many feature request tracking tools with various functions. They help teams focus on the most important user features. A strong feedback system supports smart choices, affecting software creation. These tools are key for both big companies and small SaaS teams to improve their strategies.

Creating a feedback loop is vital in a competitive world. A structured process for tracking requests boosts customer happiness and market position. The right tool turns customer wishes into tasks for developing software. This creates a product that people want and is always improving. Make sure to focus on feedback to better understand customer needs and boost your product’s market success.


What is feature request tracking?

Feature request tracking involves managing new ideas for a product or its improvements. Users can suggest ideas. These are then organized, assessed, and followed until they are in use.

Why is feature request tracking important for product managers?

It helps product managers gather feedback in one place. This way, they can focus on what customers really want. It keeps the development team on track with desirable features.

What are some key characteristics of effective feature request tools?

Important features include being easy to use and supporting teamwork. They should also work well with other tools like Jira and Slack.

What are the pros and cons of Rapidr?

Pros: Rapidr is budget-friendly, flexible, and can be customized for your brand. Cons: Being new, it’s still working on adding features.

How does Productboard help in feature request management?

Productboard offers tools for managing projects and aligning product strategies. It helps organize feature requests, set priorities, and matches tasks with customer desires using plans.

What are the advantages and limitations of using Trello for feature request tracking?

Pros: Trello is simple with its board-based system and free for basic use. Cons: It struggles to grow with your product and lacks detail for managing many feature requests.

What features does Aha! Ideas offer for product idea management?

Aha! Ideas provides a full set for gathering feedback, connecting with users, and bringing ideas to life. It covers everything from collecting suggestions to planning the roadmap.

How does UseResponse enhance customer support and feedback management?

UseResponse combines customer support functions into one. It offers a single place for chats, automated replies, and a community space. This helps businesses stay in touch with customers and handle their feedback well.

Why is user voting important in feature request tracking?

User voting lets managers see what is popular and engage with customers. This open conversation helps pick the right features that users want and fit the product’s goals.

What should product managers look for in a feature request tracking tool?

Managers should find tools that are easy for everyone to use. These tools should bring together all feedback, encourage team work, and fit smoothly into their existing systems.
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